PHOENIX, AZ – April 13, 2005 – Core3 recently launched its client care delivery tool, CoreSupportSM, to capture and track the resolution of its employees’, clients’ and vendors’ service requests. By utilizing the web-based tool, users of CoreSupportSM are able to submit and track their service requests through resolution.
“Most CFO’s have very little visibility into what day to day issues are affecting their employees, vendors and customers. These issues tend to drive the majority of our clients’ back office costs. CoreSupportSM helps track, resolve and report on critical issues which results in reduced costs and higher quality service,” Gregg Scoresby, CEO of Core3 said.
By simply opening a web browser, users log into CoreSupportSM and submit their request. Users are also given the option to e-mail or call in their request. Once submitted, e-mail notifications are sent to the appropriate individuals to investigate the request. All requests are tracked from origination to resolution. Reporting and analysis identifies trends or problems and helps refine Core3’s processes.
An ancillary feature to CoreSupportSM is its project tracking capability. Projects can be defined with multiple users, tasks and phases. Users can also track the status of the project and determine the time spent on each task. CoreSupportSM also features a knowledge base to answer frequently asked questions and store articles of interest to various user communities. Each user can also run customized and ad hoc reports to determine critical statistics including the number of service requests posted and resolved, and project completion timelines.
“We want to make sure our employees have the tools they need to effectively perform their duties and to make sure any problems are resolved quickly. CoreSupportSM is another tool we use to provide the best service to our clients,” Chris Creaney, VP Operations of Core3 said.
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